What payment methods do you accept?

We accept secure payments via major credit and debit cards. All transactions are processed safely through trusted payment providers.

Where do you ship from?

All orders are shipped locally from Australia for faster delivery and a smoother shopping experience.

How long does delivery take?

Orders are usually delivered within 2–4 business days after dispatch, depending on your location.

Will I receive tracking information?

Yes. Once your order has been shipped, your tracking number will be sent to you via email so you can monitor your delivery.

Can I cancel or change my order?

If you need to make changes to your order, please contact us as soon as possible. We will assist if the order has not been processed yet.

Do you offer refunds?

Yes. Refund requests can be made within 7 days of receiving your order. Items must meet our refund conditions.

Can I return my order?

Returns are accepted for eligible items. Products must be unused, unopened, and returned in their original condition. Please contact our support team before sending any returns.

How can I contact Aussie Vape?

If you have questions about products, orders, or delivery, please contact our customer support team and we will be happy to help.